Reports have been hitting the headlines about the poor recruitment and on-boarding experiences of ‘contact tracers’ hired by outsourced firms on behalf of the Department of Health and Social Care to contact people who may have been exposed to coronavirus.
Reported experiences include:
So, what lessons can employers learn from these reports when it comes to recruitment and induction?
In most cases employers who are currently recruiting will need to adapt their processes to take into account coronavirus considerations such as social distancing rules or remote working. Even in these challenging times it’s still important for employers to ensure that their recruitment and on-boarding practices are clear, effective and fair. Not only will this help employers to safely recruit the right person for the role, it can also help with staff retention. After all, no employer wants to recruit a good candidate only for them to leave shortly afterwards.
The experiences reported by some of the contact tracers highlight the importance of employers:
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