One of the questions that seem to be at the forefront of people’s minds when it comes to artificial intelligence (AI) and HR is whether it will mean the end for HR professionals.
We don’t think HR should be worried, whilst you may find yourself doing things a bit differently, HR will continue to have a key role to play in driving business success. Here are three reasons why:
1. AI will be a ‘helping hand’ not a replacement
In many cases AI will be used as another tool – something to make your working life easier, increasing efficiency and driving up productivity.
Using it to do things such as basic or repetitive tasks will free up time for you and your team to concentrate on the areas where your skills and experience are most needed.
Rather than replacing HR, we expect AI will instead present an opportunity for you to increase your impact in the business and add value.
2. AI will need careful ‘management’ too
AI has its limitations from an employment law perspective, and it will still need the application of human understanding, oversight, and control. Careful thought and planning will need to go into how, where, when and which AI is permitted to be used in a business.
HR has a vital role to play as part of that business discussion and in the subsequent checks and balances that will be needed if AI is going to be used. For example, the information provided by AI will need to be reviewed to make sure it’s accurate, up-to-date, and safe to use – AI is not infallible.
When it comes to employees and employment matters remember the business will still be responsible for ensuring amongst other things that there is no discrimination and employees’ rights aren’t infringed.
HR will continue to be needed to protect and further the business – ensuring such issues don’t inadvertently occur.
3. The ‘human’ in human resources is still key
Employees may be using ChatGPT as a way of working smarter, not harder. They may see ‘the usual’ way of doing things as now being slow and cumbersome and dare we say it – outdated.
If this has caused frustration it may have led them to seek ‘a solution’ of their own to enable them to work more efficiently.